If you are not completely satisfied, return your FGEARS® filter to us or to the selling dealer within 30 days and you will receive a refund of your purchase price.
Please note that the returned product must be reasonably undamaged and with full package in order to get the refund successfully.
How to get refund?
- Please contact our customer service to file a case with photos of the product and receipt with date of purchase.
- If the product is eligible for 30-day Money-back Guarantee program, please return the product to our US office (2648 Durfee Av #107, El Monte, CA 91732, USA) with case number provided by our customer service. Please make sure the product is packed in good condition and will not damage during shipping.
- We will credit the purchase amount to you via PayPal or through your dealer where you made the purchase with 30 days.
All FGEARS products can be purchased through our official website (WWW.FGEARS.COM). If you can locate a local dealer here, you can also buy FGEARES at the local store.
We are still expanding our local dealer list. In the mean time please order from FGEARS official website directly (https://www.fgears.com)
For customers from United States and Europe, products will be shipped from our USA warehouse.
For customers Japan, Korea, Australia, New Zealand, Taiwan, Hong Kong, Malaysia and other Asia Pacific Countries, products will be shipped from our Hong Kong warehouse.
FGEARS products are shipped to all countries below:
Australia
Austria
Belgium
Canada
China
Czech Republic
Denmark
Finland
France
Germany
Greece
Greenland
Hong Kong
Hungary
Iceland
Ireland
Italy
Japan
Korea, Republic of
Luxembourg
Malaysia
Macau
Netherlands
New Zealand
Norway
Portugal
Taiwan
Thailand
Singapore
Spain
Sweden
Switzerland
United Kingdom
United States of America
Vietnam
Virgin Islands, British
Virgin Islands, U.S.
The shipping fee is a flat rate USD10. Local taxes and VAT added at checkout if applicable.
All of the transactions are processed via secured payment gateway by PayPal or Stripe.
After you have placed the order, a confirmation email will be sent to your email box shortly. If you cannot find the email 15 mins after placing orders, please check your SPAM box.
You are welcome to contact our customer service if you have any problems.
No.
Except you may be charged tax by authority when you receive the products which is vary by country.
Our 10-Year warranty simply means that when your FGEARS® product shows manufacture defects within the warranty period, you will always get it replaced with a new product! No excuses, just fast and simple!
Our warranty does not cover damage by human like broken glass (except happen during delivery) or filter scratch due to usage.
Please note that the 10-Year warranty applies only on FGEARS® Glass filters. Other products such as CR39 Resin filter or accessories will have 1-year warranty.
How to handle a warranty claim
- Please contact our customer service to file a case
- Please return the product to our US office (2648 Durfee Av #107, El Monte, CA 91732, USA) with your name, email and receipt number.
- We will mail you the new replacement within 2-4 weeks.
How to handle a warranty claim
- Please contact our customer service to file a case
- Please return the product to our US office (2648 Durfee Av #107, El Monte, CA 91732, USA) with your name, email and receipt number.
- We will mail you the new replacement within 2 weeks.
If you find any manufacture defects of FGEARS products, we are glad to replace the product for you!
How to handle a warranty claim
- Please contact our customer service to file a case
- Please return the product to our US office (2648 Durfee Av #107, El Monte, CA 91732, USA) with your name, email and receipt number.
- We will mail you the new replacement within 2 weeks.